These terms apply to independent technicians and provider-linked technicians who receive and complete jobs through DemandSa. They complement our general Terms & Conditions.
1. Verification Before Work
You must complete KYC (ID, selfie, phone, and relevant certifications) before accepting any job. See the KYC & Verification Policy for details.
2. Job Acceptance & Availability
- Keep your availability status accurate — go offline when you can't take jobs.
- Emergency requests have countdown timers; unanswered requests are re-routed.
- Repeated accept-then-cancel behavior affects your ranking.
3. On-Site Conduct
- Update statuses honestly: on the way → arrived → work started → completed.
- Document work with before/after photos and clear notes.
- Extra costs and parts require customer approval in the app before proceeding.
4. Earnings, Wallet & Deposits
Earnings appear in your wallet after job completion and invoice settlement. Provider-linked technicians must record cash collections and deposit to their provider per the daily report; disputes are resolved through the provider dashboard.
5. Ratings & Reviews
Customers can review you only after completed jobs. Consistent low ratings trigger quality review; soliciting fake reviews leads to suspension.
6. Prohibited Conduct
- Taking customers off-platform to avoid commission.
- Charging amounts not shown on the invoice.
- Sharing customer personal data outside the job context.
- Working under another person's verified identity.
7. Safety Requirements
Follow trade safety standards, use proper tools and protective equipment, and decline work that cannot be performed safely — safety declines never count against your rating.
8. Account Suspension & Appeal
Accounts may be held or suspended for verified violations. You can appeal any decision through the support center within 30 days; appeals are reviewed by a human, not automation.