Maintenance & Support
Keep your site fast, secure, and shipping — without hiring full-time.
We become the engineering team you call when something breaks at 11pm — and the one that makes sure it doesn't. Updates, backups, monitoring, security patches, performance tuning, and a steady stream of small improvements.
What you get
Security patches
Dependency updates, CVE monitoring, and quick fixes.
24/7 monitoring
Uptime, errors, performance, and SLA alerts.
Backups + DR
Automated backups, restore drills, and DR runbooks.
Bug fixes
Same-week turnaround on prioritized issues.
Small features
Continuous improvements baked into the retainer.
Quarterly reviews
Performance, security, and roadmap reviews each quarter.
Our process
Onboarding
Audit, access, runbooks, and SLA agreement.
Baseline
Monitoring, backups, alerts, and dashboards.
Operate
Continuous patching, fixes, and small features.
Review
Quarterly health, security, and roadmap reviews.
Deliverables
- Monitoring + alerts
- Backup + restore drills
- Monthly patching
- Bug fix capacity
- Quarterly health report
- Documented runbooks
Tech stack
Engagement packages
Frequently asked questions
What's response time?
Critical issues within 1 hour on Growth+, next business day on Essentials.
Can you take over from another agency?
Yes — we handle the handover audit and document everything within the first 2 weeks.
Ready to build something remarkable?
Tell us where you want to go. We'll come back within 24 hours with a roadmap, timeline and quote.